Payments Policy

At Selene Pets, we aim to make your checkout experience simple, secure, and transparent. Please review our payment policy below.

 

Accepted Payment Methods

We currently accept the following payment options:

  • All major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital wallets (Apple Pay, Google Pay, Shop Pay)

  • Buy Now, Pay Later options (such as Klarna or Afterpay, if displayed at checkout)

Available payment methods may vary depending on your location and device.


Payment Processing

 

  • All payments are processed securely using encrypted payment gateways.

  • Your card details are never stored on our servers.

  • Orders are only confirmed once payment authorization is successfully completed.

 

Currency

  • Prices are displayed in the currency shown on our website based on your location and settings. You will be charged in the same currency shown at checkout, unless otherwise stated before you complete your purchase.

  • If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees, which are not controlled by Selene.

 

Order Verification

To protect our customers and prevent fraud, Selene reserves the right to:

  • Request additional verification for certain orders

  • Cancel or hold orders that appear suspicious or cannot be verified

 

If additional information is required, our support team will contact you promptly.

 

Subscription Payments

For subscription products:

  • Payments are automatically billed according to the selected delivery frequency

  • You may modify, pause, or cancel your subscription at any time through your customer account

  • Subscription changes must be made before the next billing date to avoid being charged

Failed or Declined Payments

If a payment is declined:

  • Please ensure your billing details are correct

  • Try an alternative payment method

  • Contact your bank or payment provider if the issue persists

Orders with unresolved payment issues will not be processed.

 

 

Taxes

  • Applicable sales tax will be calculated and displayed at checkout based on your shipping address and local regulations.

Payment Disputes & Chargebacks

We encourage customers to contact our support team before filing a dispute or chargeback.

Unauthorized or abusive chargebacks may result in account restrictions.

📧 Support Email: info@get-selene.com


Policy Updates

Selene reserves the right to update or modify this Payments Policy at any time.

Changes will take effect immediately upon posting to our website.